Effective Date: April 1, 2026 | Last Updated: April 1, 2026
Superchat LLC ("Superchat," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website superchat.in and use our products and services.
1. Our Core Privacy Principle
Superchat is built on the principle of sovereign AI. Our products are designed to run entirely on your device. When you use Superchat's on-device AI products (Genie In The Box, Work Saathi AI, Gurukul AI, Swasthya AI), your data stays on your machine. We do not transmit, store, or process your AI conversations on our servers.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and company name when you fill out our contact form or request a demo.
- Business Inquiries: Information you provide when inquiring about our enterprise solutions, including your organization's requirements and use cases.
- Career Applications: Resume, cover letter, and professional information when you apply for a position.
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
- IP Address: Used for approximate geographic location and security purposes.
- Cookies: We use essential cookies for website functionality. See Section 7 for details.
2.3 Information We Do NOT Collect
- AI conversations or prompts you enter into our on-device products
- Documents or files you process using our AI tools
- Medical information entered into Swasthya AI
- Voice data from our text-to-speech features
- Any data generated or processed by the AI models running on your device
3. How We Use Your Information
- Respond to your inquiries and provide customer support
- Send you information about our products and services (with your consent)
- Improve our website and user experience
- Process job applications
- Comply with legal obligations
- Detect and prevent fraud or security threats
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service Providers: Trusted partners who help us operate our website and business (e.g., hosting, email delivery), bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data in transit
- Secure server infrastructure with regular security audits
- Access controls and authentication for internal systems
- Regular security training for our team
No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time.
7. Cookies
Our website uses the following types of cookies:
- Essential Cookies: Required for basic website functionality (session management, language preferences).
- Analytics Cookies: Help us understand how visitors interact with our website. These are anonymized and do not track individuals.
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing of your data for certain purposes.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at privacy@superchat.in.
9. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Superchat operates from India (Kerala) and the United States (Wyoming). If you access our website from outside these regions, your information may be transferred to and processed in these countries. We ensure appropriate safeguards are in place for any international data transfers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@superchat.in
- Address: Superchat LLC, Kottayam, Kerala, India
- US Office: Superchat LLC, Sheridan, WY, USA